This is the Privacy notice of Tagstra. Tagstra is a registered business name of Tagstra Pty Ltd. In this document, “we”, “our”, “Tagstra” or “us” refers to Tagstra Pty Ltd. We are a registered company operating in Australia. Our ABN is 62 139 913 849.

What is personal information?

In general terms, it is any information that can be used to personally identify you. This may include your name, address, telephone number, email address and profession or occupation. If the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be considered personal information. We are strongly committed to protecting your privacy when you interact with us. This notice covers information that may or may not identify you. We understand that all users of our website are quite rightly concerned about how information collected on them will be used. Our policy is both specific and strict. It complies with the laws of New South Wales (NSW) and with the laws of all Australian jurisdictions of which we are aware. If you believe our policy falls short of your expectations or that we are failing to abide by our policy, please notify us immediately.

1.0 Privacy Statement:

Tagstra is committed to respecting and protecting your privacy. We have structured our Website so that, in general, you can visit Tagstra on the Web without identifying yourself or revealing any personal information. Once you choose to provide us personally identifiable information (any information by which you can be identified), you can be assured that it will only be used as described in section 4.0 of this policy.

 

2.0 Awareness:

Tagstra provides this Online Privacy Statement to make you aware of our privacy policy, practices and of the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and from the bottom of every other page, including pages found within our subdomains.

 

3.0 What we collect:

Personal identification information

Personal information about visitors to our site is collected only when knowingly and voluntarily submitted. We collect information from you when you register on our site, subscribe to our newsletter or fill out a web form. When filling out forms, subscribing or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, details about your inquiry and phone number, plus any other items you’d like to share. This is to allow Us to respond to a query or provide you with information that you have requested. When you call our business line, we may collect Calling Line Identification (CLI) information. We use this information to help improve the efficiency and effectiveness of our business line. Any further collection of your personal information other than that explained here will only occur with your consent as per the Service Agreements if you choose to sign up with/acquire our services.

Non-personal identification information

We may collect information about our website usage (non-personal identification information) whenever visitors interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilised, page visits, average time on website and other similar information about the visitor usage of our website.

 

4.0 How we use it:

Tagstra uses these information to respond to your enquiry, provide requested information, better understand your needs and provide you with a better service, whether as a visitor, prospect or client. From time to time, we may also use your information to contact you for market research or to provide you with marketing information we think would be of particular interest. At a minimum, we will always give you the opportunity to opt out of receiving such direct marketing or market research contact. We will also follow local requirements, such as allowing you to opt in before receiving unsolicited contact, where applicable.

 

5.0 Who we share it with:

Tagstra will not sell, rent, or lease your personally identifiable information to others. Unless we have your permission or are required by law, we will only share information you provide online with other Tagstra entities and/or business partners who are acting on our behalf for the uses described in “how we use it (section 4.0)”. Such Tagstra entities and/or business partners are governed by our privacy policies with respect to the use of this data and are bound by the appropriate confidentiality agreements. We are subject to the law like everyone else. We may be required to give information to the law enforcement agencies if they so request or if they have the proper authorisation such as a search warrant or court order.

 

6.0 Choice:

Tagstra will not use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without first letting you know and offering you a choice. As previously stated, we will also provide you the opportunity to let us know if you do not wish to receive unsolicited direct marketing materials from us and we will do everything we can to honour such requests.

 

7.0 Cookies:

We may from time to time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website.

 

8.0 Our websites may be linked to other websites

This website may create links to third party websites. Tagstra is not responsible for the content or privacy practices employed by websites that are linked from our website. Linked websites are responsible for their own privacy practices and you should check those websites for their respective privacy statements. We are not responsible, nor do we accept any liability, for the conduct of companies linked to our Websites.

 

9.0 Unsubscribe/Opt-out

Where possible, we will give you the opportunity to opt-out of receiving advertising, marketing or promotional materials sent by us or our third-party business parties or to unsubscribe from any newsletters and emails that we send.

 

10.0 Security:

Tagstra is committed to ensuring the security of your information. To prevent unauthorized access or disclosure, maintain data accuracy, and ensure the appropriate use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. We use Secure Sockets Layer (SSL) technology to provide you with the safest, most secure internet experience possible. SSL technology enables encryption of sensitive information. All of the forms on our site are secured with SSL technology so your personal information stays safe and out of malicious hands. We use SSL, encryption when collecting or transferring sensitive data.

 

11.0 Use of site by children

We do not deliberately market to children, nor do we sell products or services for purchase by children. If you are under 18, you may use our site only with consent from a parent or guardian.

 

12.0 How long do you keep personal information?

We are only allowed to store your personal information for as long as necessary having regard to the purpose for which it was collected or a related or ancillary purpose. We may therefore delete your personal information after a reasonable period of time and, if you have not used our services. You may have to re-enter or re-supply your information to us with your future service requests and enquiries.

 

13.0 Your right to access and amend information about you

If you have submitted details about yourself to us, you are entitled to seek access to your personal information and request to update or correct your personal information when it is inaccurate, incomplete or out of date (subject to exceptions allowed by law.). If you would like to do so, please let us know. You may be required to put your request in writing for security reasons.

 

Current Clients:

All current Tagstra clients can update their information by logging into our secure help desk portal. If you are a current client of tagstra Pty Ltd, please refer to your service contract for detailed instructions on how you can access and update your information. If you need any assistance, please contact your account manager. Sales and other enquiries submitted via website / telephone enquiries We are only allowed to store your information for as long as necessary having regard to the purpose for which it was collected or a related or ancillary purpose. We may therefore delete your personal information after a reasonable period of time and, if you have not used our services.

 

14.0 Changes

As we plan to ensure our privacy policy remains current, this policy is subject to change. You may wish to return periodically to review our privacy policy.

 

Terms of Use

The Tagstra Website terms of Use is also available on this website and can be found by

clicking here.

Disclaimer

Our Disclaimer is also available on this website and can be found by

clicking here.

 

Privacy Complaints

Please send your official complaint in writing via registered post to our company address: Attention Managing Director, Tagstra, Suite: 160, 41/464-480 Kent Street, Sydney NSW 2000 Australia and send a copy of the official complaint electronically via https://my.tagstra.com.au/feedback.

 

Feedback

If you have any feedback, please contact us at https://my.tagstra.com.au/feedback. Refer to dispute resolution clause (Terms of Use) for our dispute resolution process.